OK, So specsavers is pretty good. I actually agree with that. The opticians they have are brilliant, and thanks. I am now being seen by a regular team in the NHS who are also brilliant at what they do.
But then it goes onwards and we need to book a simple appointment. I have been putting it off, and I have moved house in the meantime, to Billericay, and spent several weeks in hospital etc, as we do. But an online appointment for today has become available.
What is not to like?
The problem after parking in the blue badge spot at Waitrose, the superstore (quite a small one) and along the high street of Billericay (where I now live) for some time in my wheel chair because all the parking spaces are full of lazy people who can’t be bothered to walk, and we pop into Boots where the assistant is absolutelty brilliant and finds my prescription in three different places, all with a smile. Love you.
And then we enter specsavers, where everything is fine. I cannot hear a lot as everyone is shouting (talking); but take a seat. Did you know that your appointment is up the stairs?
No.
In your wheelchair, did you know your appointment is up the stairs?
No
Are you OK to walk up the stairs?
No.
My wife was a bigger advocate without the swearing about whether Specsavers had looked into their legal requirements of the DDA act, and I was found a suitable place to see Aarun, who had an room on the ground floor, and who was a brilliant optician. Thank you.
I then purchased their overpriced spectacles which should have been free after this incident. I would have told them to go up themselves, but a nice lady I was with offered to pay for these.
Accessible Specsavers? You must be joking. Should have gone to Boots!
Since this unfortunate occurrence I was contacted by a specsavers employee who was very sorry but I needed to spend another 80 pounds on the spectacles as they were unable to supply the lenses which were originally ordered.
I didn’t see that coming! Should have gone to Boots.